Frequently Asked Questions
We offer a variety of custom bling items, including shoes, cups, and accessories, designed to make you stand out with unique, handcrafted designs. In addition, we provide high-quality decals for crafters who want to create their own masterpieces. All of our products are crafted with premium materials, such as glass rhinestones and durable adhesives, to ensure long-lasting beauty and sparkle.
What materials do you use for your bling products?
We use premium glass rhinestones and durable adhesives to create long-lasting, eye-catching designs that maintain their brilliance over time
Ordering and Payment
How do I place an order?
You can place an order directly through our website. Browse our collections, select your desired items, and complete the checkout process.
What payment methods do you accept?
We accept major credit cards, PayPal, and secure installment payment options, which are available at checkout.
Can I change or cancel my order after it’s been placed?
We’re unable to make changes or cancel orders once they’ve been placed, as each item is custom-made. Please double-check your order details before completing your purchase to ensure everything is just right.
Processing and Shipping
How long does it take to receive my order?
All of our items are handcrafted and require time to ensure the highest quality. Please allow 4-6 weeks for processing and completion before your order is shipped. Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor its delivery.
Shipping Delays
We work hard to ensure orders are processed and shipped within the estimated timeframe. However, certain situations may cause unexpected delays, such as:
- Severe weather conditions.
- Supply chain disruptions.
- Carrier delays during busy seasons or holidays.
If delays occur, we will do our best to keep you informed and provide updates. Please note that once a package is with the carrier, delivery times are beyond our control.
Do you offer international shipping?
At this time, we only ship within the United States.
How much does shipping cost?
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout.
How long does it take for my payment to be processed?
Payments typically take 1-2 business days to process and verify. This time is included in the overall processing period for your order.
What if my package is returned due to an incorrect address?
Please ensure your address is entered accurately, including any apartment or suite numbers. If a package is returned to us due to an incomplete or incorrect address, you will be responsible for the reshipping fee to have the item sent to the correct address.
Returns and Exchanges
What is your return policy?
Due to the custom nature of our products, all sales are final. Returns and exchanges are not accepted. If you experience an issue with your order, please contact us, and we’ll work with you to resolve it.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 24 hours of delivery. Be sure to include clear photos of the damage when reaching out to us at info@topnotchluxuries.com. Please allow 24-48 hours for a response as we work to resolve your issue.
Contact Us
How can I contact you if I have further questions or concerns?
If you have any questions, concerns, or need assistance, feel free to reach out to us through the contact form on our website or email us at info@topnotchluxuries.com. Please allow 24-48 hours for a response. We’re here to help and will get back to you as soon as possible.